Do I really own the website?
Yes. Your web address, your hosting account and the website files are all in your name. If you ever want someone else to work on it, you give them access. There’s nothing to rebuild and no fee to leave.
What do I get at handover?
Written notes, with everything in your name:
- Your web address, where it’s registered and when it renews.
- Your hosting account, the service that keeps your site online.
- Your website files, yours to keep or take to any developer.
- Your logins: how to sign in to each account. We never ask for your passwords.
- The date we remove our access. You can remove it sooner.
The notes also cover how to make common updates, where your form messages are saved, and who bills you for what.
I’m locked out of my old website or domain. Can you help?
We can help you work through it. First we find out who holds your web address and your website account. Then we help you get access back. You can ask that company, such as GoDaddy or Wix, or use its own recovery steps. Once you’re back in, we move everything into accounts in your name. The final say is with that company, so we can’t promise how it turns out.
What does it cost each month after launch?
Hosting usually costs $0 to $5 a month. Hosting is the service that keeps your site online. Help after launch is optional. Updates, backups and fixes are $120 an hour, only when you ask. Some extras, like live booking calendars or card payments, come from other companies that charge their own fees. We tell you about those fees before you agree to anything.
How is hourly work billed?
We do hourly work only when you ask, at $120 an hour. It covers updates, backups, and fixing a contact form or business email that stops working. Time is billed in 15-minute increments, with a 15-minute minimum. A quick fix, like a typo or a new photo, is one quarter hour ($30). Some jobs take more than 30 minutes. For those, we will tell you the time required to finish the job before we start. We don’t go over that time without asking. Changes you send together are billed together. When the job is done, you will receive an invoice for the time used, with a list of what was done. You pay it right then. Nothing is charged in advance.
Stripe or PayPal turned my business down. Can you still help?
Yes. Our booking requests don’t need a card payment company. Customers ask for a date, you confirm it, and you take payment the way you already do. If you want online payments, we first check which companies accept your type of business.
I already use a booking app. Do I have to switch?
No. Already use a booking app like Booksy, Square, Acuity, Mindbody or Vagaro? Then your site’s Book button can open it. Nothing changes for your customers. Tell us which one in the project form.
What happens after I say yes?
First, you sign a plain-English agreement online. Then you pay the deposit through a secure link. For most projects, that’s half the price. After that, you get a welcome note and a private project page where you can follow every step. Then we have a 30-minute kickoff call. On the call we agree on goals, look and feel, and timing.
Who will I actually talk to?
Grayson, who designs and builds your site. We’ll get back to you within one business day. You’ll hear from a person. No bots, no call center, no rotating reps. Call 757-632-0430, text 757-632-0430 or email admin@ownerscopy.com.
What if I stop working with you?
Nothing happens to your website. It runs in your own accounts, so it stays online. There’s no contract, no renewal and nothing to cancel. At handover we tell you the date we’ll remove our access, and you can ask us to remove it sooner.
Who builds my site?
Grayson does, from Virginia Beach. He designs and builds every site himself and checks every page before you see it.
How do I pay?
We email you a secure payment link. You can pay by card or bank transfer, from your phone or computer. There’s no account to create. Most projects are paid half to start and half before launch. We never add surcharges.
Can you guarantee I’ll rank #1 on Google?
No, and nobody honestly can. Here’s what we do set up. Every page gets a title and a short description for Google. Google gets a list of all your pages. Your business name, phone and web address are added in the format search engines read. We also keep photos small so the site loads fast on phones.
Can I update the site myself?
Yes. If you change things often, we can add a simple editing screen. Then you can change your own text, photos and prices whenever you need to. Or we can make updates for you, only when you ask. Updates are $120 an hour, billed in 15-minute increments. If a job will take more than 30 minutes, we tell you the time first. How hourly work is billed.
Where are you based?
Virginia Beach, Virginia. We meet local clients in person around Hampton Roads and work with businesses anywhere in the U.S.
Owner's Copy
